Can Uber and Lyft win back user trust with growing sexual assault claims?

This appeared in The Millennial Source

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Responses to Uber’s December 5 report on US user safety have been mixed, with one prominent paper claiming that the company’s 84-page safety disclosure offers more questions than answers.

What’s in the Uber report?

Uber also attempted to broaden the conversation about assaults on its service, declaring that these incidents were more than just an “Uber thing” and that its intention by releasing this report was “to make an impact well beyond our own company”, encouraging “others to be more transparent with their data and to share best practices that can make everyone safer.”

What prompted the report?

A Connecticut woman filed a lawsuit against the company after claiming she was repeatedly groped by her driver during a ride in 2017 — just one of many instances of assault that have been reported by riders.

What about its competitor?

In response, Lyft announced that it, like Uber, would start offering training to both riders and drivers on how to prevent sexual harassment. “As a platform committed to providing safe transportation, we hold ourselves to a higher standard by designing products and policies to keep out bad actors, make riders and drivers feel safe, and react quickly if and when an incident does occur,” reads a statement from Lyft’s head of Trust and Safety, Mary Winfield.

What safety measures can riders take?

Another law firm currently representing dozens of women claiming to have been sexually assaulted during Uber and Lyft rides has released a list of six safety tips that users of ride-hailing services are advised to take into account. “Many of these incidents happen when a passenger has had too much to drink,” Cutter Law attorney Brooks Cutter warns. “When there’s a solo, intoxicated woman in the car, they are vulnerable to predatory drivers.”

Originally published at https://themilsource.com on December 14, 2019.

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